Terms of service

These terms cover your use of Retriage. By creating an organisation or signing in, you agree to them on behalf of yourself and the company you set Retriage up for. Questions: shubhamdolas99@gmail.com.

The pilot

Retriage is in an early pilot. It is free during the pilot, and nothing is charged without a separate written agreement on price. Features may change, and the service may be paused for maintenance. We will tell owners by email before any change that removes something they use.

Your content

• Your company owns its knowledge base, conversations and settings. You give Retriage permission to store and process them only to run the service for you, as described in the privacy policy.
• You are responsible for having the right to connect the channels you connect and to share the content in your knowledge base, and for telling the people who ask questions that a bot may answer them.
• The bot answers from your content. Check its answers and settings: you remain responsible for what your company tells its contractors and customers.

Acceptable use

Do not use Retriage to:

• send spam or messages people did not ask for;
• break the law, or the terms of Slack, your email provider or your website host;
• try to reach another organisation's data or overload the service;
• handle payment card numbers, health records or other highly sensitive data.

We may suspend an organisation that does, after telling the owner when we can.

Ending

You can stop at any time by deleting your organisation on the Data page, which deletes its data. We may end the service with 30 days' notice by email, and will help owners take a copy of their knowledge base first.

No warranty, limited liability

Retriage is provided as it is, without warranties of any kind. AI answers can be wrong. To the extent the law allows, Retriage is not liable for indirect or consequential losses, and its total liability is limited to the amount you paid for the service in the 12 months before the claim (during the free pilot, that is nothing).

Changes

If these terms change in a way that matters, the date above changes and owners are told by email at least 14 days before the change takes effect.