Retriage

Answers the repeat questions. Makes sure the rest reach a person.

Retriage answers questions in Slack, email and website chat from your own help notes. When it is not sure, it does not guess: it hands the question to your team and reminds them if nobody picks it up.

Start a free pilotHow it works

30 days free. Most teams get their first correct answer in under 15 minutes.

Dana

when do i get paid this week?

Retriage

Every second Friday, for the two weeks that ended the Sunday before. Your pay slip is in the app under Pay by 9am.From: When is pay day?

Marco

my badge stopped working at the Riverside gate, security wont let me in

Handed to your team: urgent

Posted in #ops. Reminder in 30 working minutes if nobody takes it.

I've got this
Example. Names are made up.

For teams that run contractors in Slack

Retriage answers your contractors' repeat questions in Slack and makes sure the rest never get lost.

  • Answers in the thread, from your own docs, in seconds.
  • Pay, account and urgent questions go straight to your ops channel, with one button to take them.
  • If nobody takes a question within your working hours, Retriage reminds the team.
  • See which questions come up most, and turn your team's replies into new answers.

For small companies answering customers

Retriage answers your customers by email and chat from your own FAQ, at one flat price with no fee per answer.

  • Forward your support address. Replies go out from it, as you.
  • Add a chat bubble to your site with one line of code.
  • Start with drafts you approve, then let it send on its own when you trust it.
  • Customers rate the help, so you can see what is working.

From sign-in to first answer

  1. 1

    Add your answers

    Paste your FAQ, help articles or a document of common questions. Retriage splits them into answers you check before saving.

  2. 2

    Connect a channel

    Website chat, a forwarded email address or Slack. Every question lands in one inbox, whichever way it came in.

  3. 3

    Ask a test question

    Ask something your answers cover, then something they do not. Watch it answer the first and hand over the second.

It does not make things up

The bot answers only from your own notes. Questions about someone's pay, account or an emergency always go to a person.

Nothing slips through

Every handed-over question has an owner, a status and a reminder. You can see how long people waited.

Your data stays yours

Your conversations are not used to train AI models. Choose how long they are kept, and delete any of them at any time. Security

Pricing

Start with a free 30-day pilot on your real questions. After that it is one flat monthly price for your team, with no fee per answer. Questions about pricing: shubhamdolas99@gmail.com

Start a free pilot