Support

Write to shubhamdolas99@gmail.com. A person reads every message and replies within one working day. Tell us your organisation's name, what you were doing and what you saw; a screenshot helps.

Getting started

• After you sign in, the Get started page walks you through adding your answers, connecting a channel and asking a test question.
• Want to look around first? Open the sample company from Get started. It is a separate, made-up organisation, so it never mixes with your own data.

Common questions

• The bot handed over a question it should have answered. Check that an entry in your knowledge base covers it in plain words, then try it in the Playground. The bot hands over whenever it is not confident, by design.
• Nobody on the team saw a handed-off question. Hand-offs go to the Slack team channel chosen on the Slack page, or by email to the team when there is none. Also check the working hours on the Bot page: reminders are only sent inside working hours.
• Deleting data. Admins delete a conversation or a person from the conversation page. The owner deletes the whole organisation from the Data page.
• You asked a question through a company that uses Retriage and want your messages deleted: ask that company, or write to us and we will pass it on. See the privacy policy.